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Scott at WebWorkerDaily has a very good point: "Please let my account die gracefully, peacefully and with dignity." I think a lot of us share Scott's problem: We try a new web service or product, we setup a free account, and quickly forget...
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Last year, we were contact by our local university to participate in a business development mission to India. We would sponsor a graduate student of marketing, who would go to India on our behalf. We could set any business development goals we wanted...
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Do you consider customer service a "cost of doing business?" In your organization, is sales at the top of the food chain, and customer service at the bottom? How's that working for you? The sales team will talk to your client up and until...
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What does it take for your customers to love you? A great product? Great service? We can go further and ask: do you want all your customers to love you? Without exception? How much are you willing to do get that result? It would take a lot of effort for...
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There is no shortage of articles about the importance of customer service. Last week, Guy Kawasaki published an interview with Bill Price , titled "Why The Best Service is No Service. Bill Price's premise is that products should work so well...
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There is much outrage these days on the Internet, against Apple no less. Apple decided to use Apple Software Update to send its Safari browser to Windows computers. What people are angry about is not that Apple is offering Safari to its iTUNES users....
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We are back from a 3-day trip to Seattle, where we met our client, AT&T. It is so refreshing to meet clients face-to-face! With a web-based business and communications at the level they are now, we tend to forget how much more we can get out of meeting...
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