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• customer service
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• project management
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• Let us go

  Scott at WebWorkerDaily has a very good point: "Please let my account die gracefully, peacefully and with dignity." I think a lot of us share Scott's problem: We try a new web service or product, we setup a free account, and quickly forget... Posted Sep 24 2008, 08:43 AM by Karine with | with no comments Filed under: business, customer service

• Back from India

  Last year, we were contact by our local university to participate in a business development mission to India. We would sponsor a graduate student of marketing, who would go to India on our behalf. We could set any business development goals we wanted... Posted Jul 09 2008, 10:35 AM by Karine with | with no comments Filed under: business, customer service

• Upgrade VS clean install

  The opinion one will form of a product will be different along the life of the product. Let's take the example of software. When you do the first installation, everything is fresh and it feels like the system work perfectly. Once you upgrade (to a... Posted Jul 04 2008, 11:23 AM by Karine with | with no comments Filed under: business, product management

• Customer service: cost or investment?

  Do you consider customer service a "cost of doing business?" In your organization, is sales at the top of the food chain, and customer service at the bottom? How's that working for you? The sales team will talk to your client up and until... Posted Jun 25 2008, 09:32 AM by Karine with | with no comments Filed under: business, customer service

• Information overload

  I am currently filling out an RFP for a potential customer. It's not the first RFP we've received. While some people and organizations will shop by instinct and choose the project management tool that feels right, others will try to gather as... Posted Jun 04 2008, 10:05 AM by Karine with | with no comments Filed under: business

• AceProject is skin-deep, and we like that!

  AceProject 4.5 introduced more flexibility for our clients to brand their project management system to fit their corporate image. Before AceProject 4.5, our clients could upload their own logo to replace AceProject's, and put their own company name... Posted May 21 2008, 09:43 AM by Karine with | with no comments Filed under: business, product development

• Do what it takes and your customers will love you?

  What does it take for your customers to love you? A great product? Great service? We can go further and ask: do you want all your customers to love you? Without exception? How much are you willing to do get that result? It would take a lot of effort for... Posted May 16 2008, 09:08 AM by Karine with | with no comments Filed under: business, customer service

• Are you proactive AND reactive?

  When working on a project, do you try to think about what could go wrong or do you wait for the problem to manifest itself before fixing it? When looking back on your career, did you try to see or create opportunities for yourself and yor organization... Posted May 07 2008, 09:15 AM by Karine with | with no comments Filed under: business, project management

• How do you stand out in a sea?

  In the project management business, our market is the world. However, so is our competition. There are hundreds, if not thousands, of project management software products on the market. Every week, I find a new competitor. Project management software... Posted Apr 28 2008, 01:18 PM by Karine with | with no comments Filed under: business, product development

• 5 best customer service practices

  There is no shortage of articles about the importance of customer service. Last week, Guy Kawasaki published an interview with Bill Price , titled "Why The Best Service is No Service. Bill Price's premise is that products should work so well... Posted Apr 07 2008, 09:00 AM by Karine with | with no comments Filed under: business, customer service

• Bedsite manners matter

  There is much outrage these days on the Internet, against Apple no less. Apple decided to use Apple Software Update to send its Safari browser to Windows computers. What people are angry about is not that Apple is offering Safari to its iTUNES users.... Posted Mar 26 2008, 07:43 AM by Karine with | with no comments Filed under: business, customer service

• Meeting clients

  We are back from a 3-day trip to Seattle, where we met our client, AT&T. It is so refreshing to meet clients face-to-face! With a web-based business and communications at the level they are now, we tend to forget how much more we can get out of meeting... Posted Feb 29 2008, 09:00 AM by Karine with | with no comments Filed under: business, customer service

• Marketing and making sense

  It seems to me marketing is about convincing people to buy a product. In so doing, should it not tell people something that makes sense? Especially in business-to-business marketing, I don't want to insult my reader's intelligence by telling them... Posted Feb 25 2008, 09:00 AM by Karine with | with no comments Filed under: business, marketing

• The Defining Moment

  I imagine every company has a moment like this, where its founder decides to take a leap of faith. Faith in himself, the product, and the promise of success. For Websystems and project management software, this moment happened in the Fall of 2001. Back... Posted Feb 14 2008, 08:00 AM by Karine with | with no comments Filed under: startup, business