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• Let us go

  Scott at WebWorkerDaily has a very good point: "Please let my account die gracefully, peacefully and with dignity." I think a lot of us share Scott's problem: We try a new web service or product, we setup a free account, and quickly forget... Posted Sep 24 2008, 08:43 AM by Karine with | with no comments Filed under: business, customer service

• How to lose a sale, now and forever

  At Websystems, we have IP phones that forward our voicemail messages to our email addresses. This is very convenient, since we can forward the message to the appropriate person easily. The voicemail notification also contains any special information entered... Posted Aug 18 2008, 09:00 AM by Karine with | with no comments Filed under: customer service, sales

• Back from India

  Last year, we were contact by our local university to participate in a business development mission to India. We would sponsor a graduate student of marketing, who would go to India on our behalf. We could set any business development goals we wanted... Posted Jul 09 2008, 10:35 AM by Karine with | with no comments Filed under: business, customer service

• Customer service: cost or investment?

  Do you consider customer service a "cost of doing business?" In your organization, is sales at the top of the food chain, and customer service at the bottom? How's that working for you? The sales team will talk to your client up and until... Posted Jun 25 2008, 09:32 AM by Karine with | with no comments Filed under: business, customer service

• Do what it takes and your customers will love you?

  What does it take for your customers to love you? A great product? Great service? We can go further and ask: do you want all your customers to love you? Without exception? How much are you willing to do get that result? It would take a lot of effort for... Posted May 16 2008, 09:08 AM by Karine with | with no comments Filed under: business, customer service

• 5 best customer service practices

  There is no shortage of articles about the importance of customer service. Last week, Guy Kawasaki published an interview with Bill Price , titled "Why The Best Service is No Service. Bill Price's premise is that products should work so well... Posted Apr 07 2008, 09:00 AM by Karine with | with no comments Filed under: business, customer service

• AceProject as a means to keep clients in the loop

  Ron, from Digital Creations , in Louisville, Kentucky, is using AceProject in a very interesting way. Ron does not outsource his work, but he does feel the need to keep his clients in the loop. With AceProject, he can let his clients know exactly how... Posted Mar 31 2008, 07:59 AM by Karine with | with no comments Filed under: project management, customer service

• Bedsite manners matter

  There is much outrage these days on the Internet, against Apple no less. Apple decided to use Apple Software Update to send its Safari browser to Windows computers. What people are angry about is not that Apple is offering Safari to its iTUNES users.... Posted Mar 26 2008, 07:43 AM by Karine with | with no comments Filed under: business, customer service

• Customizing software

  Ever since AceProject has been on the project management software market, we have been receiving request for cutomization. Most organizations will shy away from custom work because they find it too complicated or too time-consuming. However, in the project... Posted Mar 07 2008, 09:00 AM by Karine with | with no comments Filed under: software development, customer service, product management, custom work

• Meeting clients

  We are back from a 3-day trip to Seattle, where we met our client, AT&T. It is so refreshing to meet clients face-to-face! With a web-based business and communications at the level they are now, we tend to forget how much more we can get out of meeting... Posted Feb 29 2008, 09:00 AM by Karine with | with no comments Filed under: business, customer service