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• product management

• How to lose a sale, now and forever

  At Websystems, we have IP phones that forward our voicemail messages to our email addresses. This is very convenient, since we can forward the message to the appropriate person easily. The voicemail notification also contains any special information entered... Posted Aug 18 2008, 09:00 AM by Karine with | with no comments Filed under: customer service, sales

• Honesty: if the shoe won't fit, why sell it?

  Sometimes we are so bent on closing a sale that we are tempted to ignore the needs to the clients and push our product. We are focused on the short term (closing the sale), instead of the much more profitable long-term (having a happy client). AceProject... Posted Jul 02 2008, 10:04 AM by Karine with | with no comments Filed under: marketing, sales

• Living in the present: it's easier to keep promises this way

  I was reading this excellent post about being taken seriously and it made me realize how important it was to product management. The first element of David's post is about telling people what you have done instead of what you will do. It seems like... Posted May 12 2008, 01:51 PM by Karine with | with no comments Filed under: product management, sales

• Forget pressure: Great products sell themselves

  Do you remember the last time you shopped for a car? As you get in the dealership, you start looking at cars in the showroom. A salesperson helps you out, answering your questions and guiding your choice for a new car. Once you've decided what you... Posted Apr 14 2008, 01:23 PM by Karine with | with no comments Filed under: marketing, sales