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  • Back from India

    Last year, we were contact by our local university to participate in a business development mission to India. We would sponsor a graduate student of marketing, who would go to India on our behalf. We could set any business development goals we wanted. The mission was presented as a good way to learn...
    Posted to Go Ahead, Manage (Weblog) by Karine on 07-09-2008

  • Upgrade VS clean install

    The opinion one will form of a product will be different along the life of the product. Let's take the example of software. When you do the first installation, everything is fresh and it feels like the system work perfectly. Once you upgrade (to a new version, for example), you will see the full...
    Posted to Go Ahead, Manage (Weblog) by Karine on 07-04-2008

  • Customer service: cost or investment?

    Do you consider customer service a "cost of doing business?" In your organization, is sales at the top of the food chain, and customer service at the bottom? How's that working for you? The sales team will talk to your client up and until the initial sale is made. Afterwards, the most contacts...
    Posted to Go Ahead, Manage (Weblog) by Karine on 06-25-2008

  • Information overload

    I am currently filling out an RFP for a potential customer. It's not the first RFP we've received. While some people and organizations will shop by instinct and choose the project management tool that feels right, others will try to gather as much information as they can on those tools. In the...
    Posted to Go Ahead, Manage (Weblog) by Karine on 06-04-2008

  • AceProject is skin-deep, and we like that!

    AceProject 4.5 introduced more flexibility for our clients to brand their project management system to fit their corporate image. Before AceProject 4.5, our clients could upload their own logo to replace AceProject's, and put their own company name in place of AceProject in the page title. Now, with...
    Posted to Go Ahead, Manage (Weblog) by Karine on 05-21-2008

  • Do what it takes and your customers will love you?

    What does it take for your customers to love you? A great product? Great service? We can go further and ask: do you want all your customers to love you? Without exception? How much are you willing to do get that result? It would take a lot of effort for all your customers to love you. Even if you have...
    Posted to Go Ahead, Manage (Weblog) by Karine on 05-16-2008

  • Are you proactive AND reactive?

    When working on a project, do you try to think about what could go wrong or do you wait for the problem to manifest itself before fixing it? When looking back on your career, did you try to see or create opportunities for yourself and yor organization, or did you trust life to send you the right challenges...
    Posted to Go Ahead, Manage (Weblog) by Karine on 05-07-2008

  • How do you stand out in a sea?

    In the project management business, our market is the world. However, so is our competition. There are hundreds, if not thousands, of project management software products on the market. Every week, I find a new competitor. Project management software had become a sea of products. There are desktop software...
    Posted to Go Ahead, Manage (Weblog) by Karine on 04-28-2008

  • 5 best customer service practices

    There is no shortage of articles about the importance of customer service. Last week, Guy Kawasaki published an interview with Bill Price , titled "Why The Best Service is No Service. Bill Price's premise is that products should work so well and be so easy to use; clients never have to contact...
    Posted to Go Ahead, Manage (Weblog) by Karine on 04-07-2008

  • Bedsite manners matter

    There is much outrage these days on the Internet, against Apple no less. Apple decided to use Apple Software Update to send its Safari browser to Windows computers. What people are angry about is not that Apple is offering Safari to its iTUNES users. It's the way Apple is offering it. Basically,...
    Posted to Go Ahead, Manage (Weblog) by Karine on 03-26-2008
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