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  • 5 ways to involve your client in your projects

    When managing a project, it’s important not to lose sight with who you’re working for. Your client is not always an actual customer. Not always the person who pays for the project, your client can also be the person who will use the product or service you are making. For example, if you’re reorganizing...
    Posted to Go Ahead, Manage (Weblog) by Karine on 10-31-2008

  • The apple of frustration never gets eaten

    A while ago we went grocery shopping at a different shop than our usual place. It's surprising how we get used to a specific customer experience. Long story short, we were confronted with rules that seemed illogical in the purchasing of apples. It made our experience at this store negative, and we...
    Posted to Go Ahead, Manage (Weblog) by Karine on 10-29-2008

  • How to prevent your clients from breaking up with you

    Yesterday I wrote about my heart-breaking separation from my beloved Xobni. So how can we keep this from happening at our company? How do we keep our clients happy? 1. Close mouth, open ears It's the most basic part. Listen to your clients. REALLY listen to them, don't just hear them talk while...
    Posted to Go Ahead, Manage (Weblog) by Karine on 10-09-2008

  • Good service pays

    Sometimes it's hard to be nice to everyone, all the time. Some people just don't get along, and it takes a lot of self-control to keep treating them as well as any other customer. In fact, it may even feel downright impossible. However, these difficult customers can also turn into your best advocates...
    Posted to Go Ahead, Manage (Weblog) by Karine on 08-07-2008

  • From users to fans

    You know when your user base is turning into fans when people start making tools to improve your product. They are so committed to your product, they are willing to improve it themselves. To the creator of the product, this is one of the most rewarding gestures a user can make. Jason Skowronek has been...
    Posted to Go Ahead, Manage (Weblog) by Karine on 03-17-2008
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