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Let us go

Scott at WebWorkerDaily has a very good point: "Please let my account die gracefully, peacefully and with dignity." I think a lot of us share Scott's problem: We try a new web service or product, we setup a free account, and quickly forget about it...only we can't. Because we keep receiving...

Posted to Go Ahead, Manage (Weblog) by Karine on 09-24-2008
How to lose a sale, now and forever

At Websystems, we have IP phones that forward our voicemail messages to our email addresses. This is very convenient, since we can forward the message to the appropriate person easily. The voicemail notification also contains any special information entered by the caller, such as confidential or urgent...

Posted to Go Ahead, Manage (Weblog) by Karine on 08-18-2008
Back from India

Last year, we were contact by our local university to participate in a business development mission to India. We would sponsor a graduate student of marketing, who would go to India on our behalf. We could set any business development goals we wanted. The mission was presented as a good way to learn...

Posted to Go Ahead, Manage (Weblog) by Karine on 07-09-2008
Customer service: cost or investment?

Do you consider customer service a "cost of doing business?" In your organization, is sales at the top of the food chain, and customer service at the bottom? How's that working for you? The sales team will talk to your client up and until the initial sale is made. Afterwards, the most contacts...

Posted to Go Ahead, Manage (Weblog) by Karine on 06-25-2008
Do what it takes and your customers will love you?

What does it take for your customers to love you? A great product? Great service? We can go further and ask: do you want all your customers to love you? Without exception? How much are you willing to do get that result? It would take a lot of effort for all your customers to love you. Even if you have...

Posted to Go Ahead, Manage (Weblog) by Karine on 05-16-2008
5 best customer service practices

There is no shortage of articles about the importance of customer service. Last week, Guy Kawasaki published an interview with Bill Price , titled "Why The Best Service is No Service. Bill Price's premise is that products should work so well and be so easy to use; clients never have to contact...

Posted to Go Ahead, Manage (Weblog) by Karine on 04-07-2008
AceProject as a means to keep clients in the loop

Ron, from Digital Creations , in Louisville, Kentucky, is using AceProject in a very interesting way. Ron does not outsource his work, but he does feel the need to keep his clients in the loop. With AceProject, he can let his clients know exactly how far along the wedding video editing is, and even let...

Posted to Go Ahead, Manage (Weblog) by Karine on 03-31-2008
Bedsite manners matter

There is much outrage these days on the Internet, against Apple no less. Apple decided to use Apple Software Update to send its Safari browser to Windows computers. What people are angry about is not that Apple is offering Safari to its iTUNES users. It's the way Apple is offering it. Basically,...

Posted to Go Ahead, Manage (Weblog) by Karine on 03-26-2008
Customizing software

Ever since AceProject has been on the project management software market, we have been receiving request for cutomization. Most organizations will shy away from custom work because they find it too complicated or too time-consuming. However, in the project management industry, I have yet to see two companies...

Posted to Go Ahead, Manage (Weblog) by Karine on 03-07-2008
Meeting clients

We are back from a 3-day trip to Seattle, where we met our client, AT&T. It is so refreshing to meet clients face-to-face! With a web-based business and communications at the level they are now, we tend to forget how much more we can get out of meeting with someone in person. There is so much to...

Posted to Go Ahead, Manage (Weblog) by Karine on 02-29-2008

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