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  • Don't kill your audience with PowerPoint poisonning

    I do a lot of presentations in my job: product demos and user training fall under my responsibility. I love it, because it's never the same. Each client is different, so I adapt my show based on their needs. I almost never use PowerPoint. Why never use PowerPoint? PowerPoint is too easy to abuse...
    Posted to Go Ahead, Manage (Weblog) by Karine on 11-10-2008

  • Breaking up with a product you love

    This week, I had finally had enough. There was no apology that could fix the relationship, no reparations possible. It broke my heart but I had to do it. I broke up with a product I love. Xobni is a great Outlook Add-on that indexes all your email, provides neat metrics (like response times) and had...
    Posted to Go Ahead, Manage (Weblog) by Karine on 10-09-2008

  • How to lose a sale, now and forever

    At Websystems, we have IP phones that forward our voicemail messages to our email addresses. This is very convenient, since we can forward the message to the appropriate person easily. The voicemail notification also contains any special information entered by the caller, such as confidential or urgent...
    Posted to Go Ahead, Manage (Weblog) by Karine on 08-18-2008

  • Honesty: if the shoe won't fit, why sell it?

    Sometimes we are so bent on closing a sale that we are tempted to ignore the needs to the clients and push our product. We are focused on the short term (closing the sale), instead of the much more profitable long-term (having a happy client). AceProject is a great project management system. Unfortunately...
    Posted to Go Ahead, Manage (Weblog) by Karine on 07-02-2008

  • Living in the present: it's easier to keep promises this way

    I was reading this excellent post about being taken seriously and it made me realize how important it was to product management. The first element of David's post is about telling people what you have done instead of what you will do. It seems like common sense at first, but how many times have you...
    Posted to Go Ahead, Manage (Weblog) by Karine on 05-12-2008

  • Forget pressure: Great products sell themselves

    Do you remember the last time you shopped for a car? As you get in the dealership, you start looking at cars in the showroom. A salesperson helps you out, answering your questions and guiding your choice for a new car. Once you've decided what you wanted, the pressure is applied. As you are sitting...
    Posted to Go Ahead, Manage (Weblog) by Karine on 04-14-2008
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