I can’t receive any email notifications. Why?

Here are a few reasons why you might not be receiving one or several e-mail notifications: There is a typo in the e-mail address in your user profile. You may see and edit your personal e-mail address through  “Edit my Profile” (avatar in top right hand corner of screen) . You are not set up to […]

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How do AceProject access rights work?

Here is some general info in regards to AceProject rights: AceProject has two levels of rights: the user level and the project level. If, at the user level, you setup a user as an Administrator, he/she will have access to all information across the entire account. If, on the other hand, the user is setup […]

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How can we benefit from the 20% non-profit discount?

The 1st step in the process is to create a free account here: https://signup.aceproject.com/ . When you sign up, you will choose your account “subdomain”. Please take note of it. Then, send an e-mail to support@AceProject.com and attach a proof of nonprofit status document (for instance, a tax exempt document) to your message. Please mention […]

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What kind of access rights can be granted at the user level?

User level rights are specified in the user profile, accessible through  Administration => Users > Users. The first decision you must make is whether you want to set up a user as an Administrator or as a Normal user. If you setup a user as an Administrator, he/she will have access to all information across the […]

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What does the Delete User Items page do?

Deleting all a user’s items is a prerequisite to deleting the user from the database altogether. However, when you delete user items, that has an impact on historical data and statistics (for instance, you might need to delete the user’s time sheet items which will have an impact on Actual Hours values both at the […]

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Is there a contract for monthly and annual subscriptions?

There is no contract for monthly and annual subscriptions. You may cancel your subscription at any time by going to the Administration > Account > Subscription page and clicking on the Cancel My Account button on the bottom left and following the prompts.  If you are being billed automatically on a credit card, we will disable […]

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