FAQ - Security / Performance




This section contains questions related to backups, uptime, security and more. These questions have been asked substantially and we feel they might interest other customers. This is why we have gathered them here. You can review the following questions, and click them to view the corresponding answers below.

Back to all FAQ Topics

How can we backup our data? Do you keep backups on your side? How do you guarantee our data privacy when using a Hosted package? Is our account hosted on a private environment on your servers? Do you offer any uptime guarantee with AceProject? Where is your site hosted? Do you offer a high-performance bandwidth ?

 
Q How can we backup our data? Do you keep backups on your side?
A

Backups are made everyday and we keep the data of all hosted accounts for the last thirty days. Moreover, you can create your own backups, depending on the package you use. With the "Hosted Basic", the "Hosted Standard" and the "Hosted Advanced" packages, your data can be exported to Excel or to CSV. With the "Hosted Pro" package, your MS Access database can be downloaded as well. Finally, with the "Hosted Gold" package, your SQL Server database, as well as your project-related documents can be downloaded through FTP.


Q How do you guarantee data privacy when using a Hosted package?
A

Our team of specialists take all precautions in order to protect our users' data. When confidential data is sent through our website, it is protected online and offline. Click here for more information about this aspect.


Q Is our account hosted on a private environment on your servers?
A

For the "Hosted Pro" and the "Hosted Gold" packages, all accounts are hosted on distinct environments. We copy your AceProject account in a private folder. Your login page changes for: http://s4.aceproject.com/yourcompany/server01/login.asp. This optimizes your account's performance and speeds up the access.


Q Do you offer any uptime guarantee with AceProject?
A

Since the Internet is not perfect, we cannot offer a 100% guarantee for service availability, but we guarantee 99% uptime minimum. For 100% uptime, we suggest you  purchase the Source Code package and install the product on your intranet. Click here for more information about the Source Code package.

Q Where is your site hosted? Do you offer a high-performance bandwidth ?
A

MaximumASP is our web hosting provider. AceProject is hosted on a dedicated server and runs on Windows Server 2003 technology with the following hardware: 4 Gigs in memory, a SCSI drive, dual processors 2.4Ghz, behind a strong firewall machine and antivirus program. MaximumASP utilizes a scalable, redundant "bandwidth-on-demand" solution. Depending on network traffic and nationwide bottleneck status, our web server traffic is routed down multiple OC-3 Internet connections to national Internet backbones AT&T and Qwest. Our local connectivity is through BellSouth, KDL and Adelphia via high-speed SONET OC-48 connections.