We are back from a 3-day trip to Seattle, where we met our client, AT&T.
It is so refreshing to meet clients face-to-face! With a web-based business and communications at the level they are now, we tend to forget how much more we can get out of meeting with someone in person. There is so much to learn from someone's non-verbal communication: attitude. facial expressions and reactions, gestures, etc.
Now that we have met the team we work with at AT&T, we have a better understanding of who they are as persons, and this will help us serve them better. We have a feeling that wen now them as persons, and so do they. When we talk and email, we'll be able to imagine the person we are talking to.
Meeting clients puts the human back in customer relations.