As an administrator, under Home => Time > Active Time Clocks , you should see a running timeclock item on that task. Odds are the elapsed time on the timeclock item will be considerable which means you will have no choice but to delete it. Thereafter, you should be able to close out the task.
The sequence of steps you have to go through to delete one of your time items is the following: Select Home => Time > My Time. Use the navigation tools to reach the weekly timesheet in which the time item you want to delete is located. Select the time item you want to delete. In […]
There are 2 possible reasons. The time item you are viewing has been approved. Therefore, it cannot be edited unless it is rejected by an administrator, a project manager or a user with the “Time Approval” access right first. The time item is a Timeclock item and you have been granted “Timeclock Only” time entry […]
Project Managers and Administrators can make changes to another user’s time items. They can also create new time items for other users. In both cases, this may be done through the Time Approval areas of the interface. To edit an existing time item, the project manager or administrator must click on it’s “Status” link. To […]