You may see the pricing for a user license upgrade and process a purchase through section B of our Intranet Purchase page. Should you purchase a user license upgrade, AceProject Service staff will send you an e-mail within 1-3 business days with instructions on how to increase your number of users with the version of AceProject […]
There are 2 possible ways for you to hide documents from a normal user assigned to a project. To upload Project Documents and to assign the Normal user to the project without the “Can open this project” right. In this situation, the end user will only be able to access assigned tasks and tasks he/she […]
Is there any way to purchase additional disk space (above the base disk space provided with the package)?
Yes. Each extra gigabyte costs US$1 per month (in blocks of 10GB) with no maximum amount that you can add. You may request extra disk space by contacting us at firstname.lastname@example.org
We have an AceProject Source Code / Intranet Package. Can we move up to the latest version of AceProject or purchase a user license upgrade?
Due to the growing complexity of the application, the ever-changing technology it makes use of as well as the variety and little control we have over our clients’ server configurations, support for the Intranet package became unmanageable over time. Management regretfully decided to phase out the Intranet Package in September 2012. The August 2012 version […]
We often receive questions regarding milestones, subtasks and workflows at AceProject customer service. AceProject does not support the concepts of “milestones” or “subtasks”. Depending on your specific needs, this FAQ might provide some feasible workarounds or not. 1. Milestones and high level “Project Portfolio” views As mentioned above, AceProject does not support the concept of […]
Interface changes between versions 5.0 and 6.0 were made with a few general principles in mind, namely: To lighten the left menus by grouping different “views” (Calendar, Gantt Charts, Task Lists and Reports) or lesser-used left menu items (Statistics, Discussion Forums, Mailbox, User Directory) under a single left menu item. To eliminate what amounted to […]
Your account identifiers (Account Name and Subdomain) may be found under Administration => Account > Edit Account .
We have a paid package that we might not need to use for a while. Is it possible to stop monthly charges for a while? What are our options?
There are 2 options: If you can manage to close out projects and tasks so as to meet the Hosted Basic (free account) limitations, you might wish to downgrade your account to the free level. For more information in this regard, you may refer to this help article. You might want to retrieve all your data […]
The FTP site we provide our customers will give you access to the last 3 nightly backups we perform of your SQL database (only available with paid packages). The database backup is a .bak SQL database file that you can restore into SQL Server 2014 or higher. An account administrator may request the credentials for the […]
Only “active” users appear in the Directory page. Additionally, you might not have been granted the right to see certain users. You may view your “User Directory” setting in the “Access Rights” section of your profile which may be accessed by clicking on your avatar in the top right-hand corner of the screen.