How do I go about downgrading my account?

The 1st thing you must do is to reduce your number of active items below the limitations of the package you want to downgrade to. You may see the number of active items you have under Administration > Account > Subscription page. Packages that are not available due to active limitations are grayed out. Select […]

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What do the numbers indicated in your package limitations represent?

Only “active” projects are taken into account against the package limitations indicated in our Hosted Packages Description Page. By “active” projects, we mean “incomplete” projects. Once a project has been set to completed, it no longer counts towards the package limitations (thus freeing space for a new project). All historical data associated with a completed […]

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How does the import feature work?

Both the user and task imports work according to the same general principles. In each case, the import source file must be in CSV format with DOS/Windows Carriage Return + Line Feed invisible characters. The 1st “line” of the CSV contains “headers” that are associated with AceProject “fields”, each header being separated from the next […]

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Can I assign a user to several projects, in one step?

Yes, it is possible to assign a user with the same project level rights to several projects, in a single step. This may be done as follows: Open the user’s profile page (accessible through  Administration => Users > Users ). Near the top of the main frame, click on the “Assigned Projects” tab. In the subsequent page, […]

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Can I set up a custom SMTP server for email notifications?

No.  This feature has been removed and only available on older accounts (as of October 2014). For those still with access, you can set up AceProject so that the application e-mail notifications are sent through your own SMTP server. This may be done under  Administration => Account > Edit Account , in the “SMTP Server” section.

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Can I change my subscription plan at anytime?

Yes. At any time, you may change your subscription plan through   Administration => Account > Account Status. You may refer to the following FAQ for information on how we handle an upgrade while in the middle of a subscription cycle: What happens if I change my package in the middle of a subscription cycle?

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