The 1st thing you must do is to reduce your number of active items below the limitations of the package you want to downgrade to. You may see the number of active items you have under Administration > Account > Subscription page. Packages that are not available due to active limitations are grayed out. Select […]
There are 2 possible ways for you to hide documents from a normal user assigned to a project. To upload Project Documents and to assign the Normal user to the project without the “Can open this project” right. In this situation, the end user will only be able to access assigned tasks and tasks he/she […]
Only “active” projects are taken into account against the package limitations indicated in our Hosted Packages Description Page. By “active” projects, we mean “incomplete” projects. Once a project has been set to completed, it no longer counts towards the package limitations (thus freeing space for a new project). All historical data associated with a completed […]
AceProject allows you to create project statuses in 3 main categories: The “Waiting” category: Statuses in the “Waiting” type are used when no work has yet been performed on the project. A status in this category could, for instance, be created for projects that are still under analysis and for which no green light has […]
Both the user and task imports work according to the same general principles. In each case, the import source file must be in CSV format with DOS/Windows Carriage Return + Line Feed invisible characters. The 1st “line” of the CSV contains “headers” that are associated with AceProject “fields”, each header being separated from the next […]
Yes, it is possible to assign a user with the same project level rights to several projects, in a single step. This may be done as follows: Open the user’s profile page (accessible through Administration => Users > Users ). Near the top of the main frame, click on the “Assigned Projects” tab. In the subsequent page, […]
Is there any way to purchase additional disk space (above the base disk space provided with the package)?
Yes. Each extra gigabyte costs US$1 per month (in blocks of 10GB for $10/mo) with no maximum amount that you can add. You may request extra disk space by contacting us at firstname.lastname@example.org
No. This feature has been removed and only available on older accounts (as of October 2014). For those still with access, you can set up AceProject so that the application e-mail notifications are sent through your own SMTP server. This may be done under Administration => Account > Edit Account , in the “SMTP Server” section.
Whenever a user records and expense in AceProject, he/she must associate the expense to an Expense Type. From a reporting standpoint, both the project level and Home tab expense reports allow you to filter by Expense Type. Hence, your decision on how best to make use expense types should take all this into account as […]
Yes. At any time, you may change your subscription plan through Administration => Account > Account Status. You may refer to the following FAQ for information on how we handle an upgrade while in the middle of a subscription cycle: What happens if I change my package in the middle of a subscription cycle?