This may mean you incorrectly typed your login page URL or that your free account has been deleted. Free accounts are automatically deleted when 30 consecutive days go by without a single login. Please get in touch with AceProject customer service for further details if you are receiving this message. A free account may be […]
AceProject supports any recent version of Internet Explorer, Edge, Firefox, Safari and Google Chrome. Please note that the drag-and-drop task document upload is not supported by Internet Explorer. If Internet Explorer is the browser you use, you will need to browse in order to select the document you wish to upload.
Yes. You must make sure your account privileges do not exceed any of the Basic package limitations and then fill out our cancellation form accessible through Administration => Account > Account Status. Specify in the “Reason for cancellation” field that you wish to continue using the free account. Your account identifiers (Account Name and Subdomain) are […]
Most of the time, this issue is related to the fact your browser is not accepting cookies. To avoid other similar limitations, we strongly suggest you reduce browser security for your AceProject website. For instance, with Microsoft Explorer, you may add your account website to your list of Trusted Sites as follows: Tools (gear icon […]
Here is some general information on how best to use AceProject as a bug tracker. Handle your bugs in one or several dedicated projects. Assign all users who potentially will need to be involved in the bug tracking process to the bug project(s). Create your custom task statuses in those dedicated projects to reflect your […]
Only “active” users appear in the Directory page. Additionally, you might not have been granted the right to see certain users. You may view your “User Directory” setting in the “Access Rights” section of your profile which may be accessed by clicking on your avatar in the top right-hand corner of the screen.