Yes, they are. However, we automatically delete free accounts if 30 consecutive days go by without a single login. Therefore, we strongly recommend you set up a recurring reminder for yourself to login every once in a while.
Couldn’t find the answer in the other categories? It might be here. (Tips and tricks, general information, secondary features, etc.).
Is it possible to brand the account with our corporate logo and colors?
Yes, that may be done under Administration => Branding. Please note that you must select the “Custom” theme to specify colors on a per visual item basis.
I’ve forgotten my login page URL. How can I find it?
At https://login.aceproject.com/ , you may enter the e-mail address associated with your AceProject user in order to have an e-mail sent to you with your account login page URL.
Version 5.0 and 6.0 menu equivalents
Interface changes between versions 5.0 and 6.0 were made with a few general principles in mind, namely: To lighten the left menus by grouping different “views” (Calendar, Gantt Charts, Task Lists and Reports) or lesser-used left menu items (Statistics, Discussion Forums, Mailbox, User Directory) under a single left menu item. To eliminate what amounted to […]
What happens if I change my package in the middle of a subscription cycle?
When you upgrade, downgrade or change from a monthly to an annual plan in the middle of a subscription cycle through our online credit card payment system, you are immediately charged for a full subscription period (a month or a full year) at the new package rate with a pro-rata credit of the previous subscription applied.
We have an AceProject Source Code / Intranet Package. Can we move up to the latest version of AceProject?
Due to the growing complexity of the application, the ever-changing technology it makes use of as well as the variety and little control we have over our clients’ server configurations, support for the Intranet package became unmanageable over time. Management regretfully decided to phase out the Intranet Package in September 2012. The August 2012 version […]
How can I reach a Project Documents page upon login?
You have to pass the “openPage” and the “PROJECT_ID” parameters on the login page to achieve this. The system will request that you login, and then, will open the corresponding project’s “Project Documents” page. The final URL would look like the following: https://yoursubdomain.aceproject.com/login.asp?lang=EN&openPage=projectDocument&PROJECT_ID=22885
Which methods of payment do you accept?
You may pay by credit card or PayPal through our online payment system through the Administration > Account > Subscription page. Payment by check or wire transfer is also possible for Annual Gold accounts by communicating directly with AceProject at firstname.lastname@example.org. Also note that the annual plan discount (12 months for the price of 10) […]
What is your data security/backup policy?
You may refer to our Security Policy for a complete picture of our security practices.
What is the FTP service for and how can I get the credentials for this service?
The FTP site we provide our customers will give you access to the last 3 nightly backups we perform of your SQL database (only available with paid packages). The database backup is a .bak SQL database file that you can restore into SQL Server 2014 or higher. An account administrator may request the credentials for the […]