Why can’t I see anything in the expense fields?

You are a Normal user and have not been given the “Can see expense data no matter what” right in your user profile. When granted, this right allows you to see financial data across all your assigned projects. Additionally, you have not been granted expense approval rights on the given project. When expense approval rights are […]

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Can I change my subscription plan at anytime?

Yes. At any time, you may change your subscription plan through   Administration => Account > Account Status. You may refer to the following FAQ for information on how we handle an upgrade while in the middle of a subscription cycle: What happens if I change my package in the middle of a subscription cycle?

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Is there a contract for monthly and annual subscriptions?

There is no contract for monthly and annual subscriptions. You may cancel your subscription at any time by going to the Administration > Account > Subscription page and clicking on the Cancel My Account button on the bottom left and following the prompts.  If you are being billed automatically on a credit card, we will disable […]

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Which methods of payment do you accept?

You may pay by credit card or PayPal through our online payment system through the Administration > Account > Subscription page. Payment by check or wire transfer is also possible for Annual Gold accounts by communicating directly with AceProject at support@aceproject.com. Also note that the annual plan discount (12 months for the price of 10) […]

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What are the restricted operations only Administrators may perform?

Account Administrators have access to a restricted area of the interface accessible through the Administration button located near the top right-hand corner of the screen (the button is only visible to Administrators). In this area, administrators may configure their account. Namely, they can… Add/edit/delete Users, User Groups, Expense Types, Project Types, Project Priorities, Project Statuses […]

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What kind of access rights can be granted at the user level?

User level rights are specified in the user profile, accessible through  Administration => Users > Users. The first decision you must make is whether you want to set up a user as an Administrator or as a Normal user. If you setup a user as an Administrator, he/she will have access to all information across the […]

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