Account Administrators have access to a restricted area of the interface accessible through the Administration button located near the top right-hand corner of the screen (the button is only visible to Administrators). In this area, administrators may configure their account. Namely, they can… Add/edit/delete Users, User Groups, Expense Types, Project Types, Project Priorities, Project Statuses […]
Admin tools, account setup tips, subscription/finance questions, etc.
What’s the Typical Work Day in user profiles?
The “Typical Work Day” is the number of hours the user spends working on a normal day. If, on any given day, the total number of task estimated hours allocated to the user is above the Typical Work Day number specified in the user profile, the User Workload Report (available under Home => More > […]
We must change our credit card information. How must we go about doing this?
If you have incurred a declined payment, AceProject will send daily renewal e-mails to the financial contact on file for your account beginning on the 1st business day following the declined transaction. Click on the supplied link to go to your Administration > Account > Subscription page. From here, click on the “Change” link beside the […]
How can I delete a user?
You may delete a user by opening his/her profile (accessible through Administration => Users > Users ) and clicking on the “Delete” option in the right pane. When a user has been active in an account for a long time, it may be very difficult to actually delete the user from the database. In such circumstances, […]
Where can I see the number of active users, active projects and storage space we have remaining?
You may find this information under Administration => Account > Account Status.
Can I assign a user to several tasks, in one step?
The fastest way to assign a user to multiple tasks on a project is through the Edit Project Page. Here is the process: Navigate to the Edit Project page of the project in question (or from the Assignments section within the Edit Project page). If you need to assign the user to the associated project […]
What happens if I change my package in the middle of a subscription cycle?
When you upgrade, downgrade or change from a monthly to an annual plan in the middle of a subscription cycle through our online credit card payment system, you are immediately charged for a full subscription period (a month or a full year) at the new package rate with a pro-rata credit of the previous subscription applied.
How may we obtain a formal invoice for our monthly or annual credit card subscription payments?
Whenever a payment goes through on your credit card, you will receive a transaction confirmation email. As of June 15th, 2016 all transactions are listed within the Administration > Account > Subscription page on the bottom right. Click on the invoice link for the transaction in question to download the invoice in a PDF format.
Where in the interface is it possible to export data?
AceProject allows you to export data to Excel and CSV formats in several areas of the interface. First, account administrators have access to the Administration => Tools> Export Data interface page. On that page, project structure, tasks and timesheet items from one or all projects may be exported. This page also allows you to export your […]
Which methods of payment do you accept?
You may pay by credit card or PayPal through our online payment system through the Administration > Account > Subscription page. Payment by check or wire transfer is also possible for Annual Gold accounts by communicating directly with AceProject at firstname.lastname@example.org. Also note that the annual plan discount (12 months for the price of 10) […]