I was reading this excellent post about being taken seriously and it made me realize how important it was to product management. The first element of David's post is about telling people what you have done instead of what you will do. It seems like common sense at first, but how many times have you talked about your product's future features? How great it is going to be?

What about now?

Your product should be great already. If it's sucessful now, it's because of what it is in the present, and not because of what it may become in the future.

I have too often seen sales people become caught up in the future of the product, and selling the product's next version instead of selling the product's current version. In a situation like this, the only thing that can happen is a sales rep who has to go back to the client and recant her promises. She will look bad to the client, and the company's image will also suffer.

Mind you, this is […]

PITA is for pain in the a**. People who are PITAs really put a dent in any
project.

How can you detect a PITA?

He/She focuses only on the negative aspects of the projects. What's going
wrong, what's late, what hasn't been done correctly, etc. However, the PITA is
not interested in solving those problems. All the PITA is interested in is to
whine about the problem, and possibly blame somebody or something.

A PITA also tries to get attention like children do: by throwing tantrums,
bullying and manipulating others around him or her.

When you habe a PITA in your team, it can be a weight on everybody's
shoulders. It can significantly impair the project's progress.

How do you deal with the PITAs in your project team?

You must remember that PITAs are trying to get energy from you. Their
screaming and crises and drama and blaming are all about getting people to feel
sorry for them or agree with them or follow them in their blaming mission. As
long as you're playing along, you're encouraging this behavior from your PITA.

Now, if the PITA is the project manager, […]

When working on a project, do you try to think about what could go wrong or do you wait for the problem to manifest itself before fixing it?

When looking back on your career, did you try to see or create opportunities for yourself and yor organization, or did you trust life to send you the right challenges?

When managing a product, do you try to anticipate where your users will have issues, or do you fix those issues as they are reported?

Does it have to be either/or?  

Think ahead: be proactive 

There are numerous benefits to being proactive. It avoid problems down the road. It minimizes the damages a problem could cause. It makes you, your team and your business look good. It's very trendy to be proactive. After all, it makes sense to solve the cause of potential problems before they spawn actual problems.

However, sometimes being proactive makes you spend too much energy on a potential problem which may not have the estimated impact. Sometimes, by trying to look so hard into the future, you […]

Often disgruntled teams are seen as a negative thing: people are unhappy, their productivity is low and they won't be willing to go the extra mile for their project.

A nice bag a lemons, don't you think?

How about turning those lemons into lemonade, then?

Disgruntled workers are great agents of change. They are unhappy about they way things are now in the project. This means they will be more open to new ways of working.

Maybe they are unhappy because they feel isolated and not informed about the rest of the project. A project management tool where everyone can contribute and know what's happening can be presented to the team as a way to get the information they so crave. 

Maybe the team feels overworked and thinks management is insensitive to their needs. With a project management tool's time tracking features, they will be able to prove how much they are working on their projects. They can even track how accurate time estimates are to complete their tasks.

On the one hand, you have a team working […]

Most of us have been in meetings that drag on forever: it seems nothing useful is said, and instead people are just repeating information everyone knows already. It seems like a waste of time.

Everybody dreams of having meetings that focus on the important stuff, what requires attention and decisions that need to be made. Especially in time-sensitive projects (aren't they all?), no one has time to waste in meetings.

Harness the power of reports

Instead of listing everything that needs to be done on the project, why don't you simply focus on what needs to be discussed? Late tasks and tasks that have been worked on in the last week, for example.

On order to do this without forgetting a task, simply 2 reports in AceProject: tasks with a due date in the past, and tasks with a last update in the same week.

With those two reports, you'll be able to only see the tasks that need attention. You can export these reports to Excel, print them or simply display AceProject on the conference room's projector screen. […]

In life like in project management, stuff happens. People make mistakes.
While some mistakes are stellar and go down in history, what most people
remember about a mistake is how it was fixed.

You screwed up: admit it

In the end, the sooner you and your team can admit to screwing up, the
faster you will get back on your feet. With a good strategy to correct the
mistake and a plan to prevent it happening again, you are ready to get over the
problem and move on.

…and get on with your life

When a problem occurs, one should react quickly and take control of the
situation. One way to achieve this is to answer the questions below:

• What exactly happened?
  You should understand the sequence of events. If people are arguing over
  what happened, you need to come to an agreement before you can get to the
  next step.
• Why did it happen? This
  is not about blaming someone of something. It's […]

In the project management business, our market is the world. However, so is our competition. There are hundreds, if not thousands, of project management software products on the market.  Every week, I find a new competitor.

Project management software had become a sea of products. There are desktop software products, web-based products, open-source products, free products, very expensive products and everything in between. Ruby on RAILS was even invented to develop a project collaboration software. There are so many project management systems available it becomes overwhelming for those people who are tasked with the mission of choosing a system to manage their projects.

So, how can AceProject stand out against its competition? What makes AceProject remarkable, as Seth Godin writes it?

• Us. What makes AceProject remarkable is the people behind it. We believe in giving great customer service, before and after the customer has given us money. We believe we should make a product that people what to use. And we eat our own dog food: AceProject is also our project and […]
  

Today I'm going to give a training session at an insurance company. I always enjoy giving training, because it shows me, in real time, how easy it is to learn to use AceProject. I like to see how new user navigate AceProject, where they click, how they make sense of the system. 

Here's why I like to give training: 

• It's great to be able to observe how our users really interact with AceProject.
• It's inspiring to see which questions the trainees ask.
• It's eye-opening when they can't fingure out something we thought was simple. 

When I get back to the development team, I can share this experience with them and we can focus what needs improvement, at the interface level and at the usability level. 

After all, we're making a tool for people to use. Giving training is a great source of user input.